If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund or exchange. Our refunds policy does not affect your statutory rights.:
When you send your item back to us, we'll process the returned item. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.
If you require any further information regarding refunds please contact us.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
We will refund the cost of the item and the cost of sending the item to you as follows:
where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
We will not refund the cost of delivery unless you return the item to us because of an error on our part or because it is defective.
You will receive your refund within 14 days of returning your order via the same method you used to pay for the order.
If you are returning an order due to an error on your part we will refund your payment excluding the postage charge when we receive the goods back.
If you would like a second parcel sent - you will need to pay for the second postage. You can do this either by enclosing payment in the parcel when it is returned or by card over the phone.
If a parcel is returned to us because there was no one in to receive the parcel and you did not collect it from the depot or phone them to rearrange the delivery we will not pay the postage to send it a second time. Nor will we refund the postage to you if you choose to cancel the order.
